Refund Policy

This Refund & Cancellation Policy governs all paid services offered by The JodiMaker, powered by SanPixle Media (“we”, “our”, “us”).
By purchasing any paid plan or service on The JodiMaker, you agree to this policy.

Paid Membership & Services

The JodiMaker offers various paid services including but not limited to:

  • Premium membership plans
  • Paid contact/view features
  • Profile boosts or visibility upgrades
  • Personal Agent Verification services
  • Any other value-added services introduced from time to time

All payments are processed through secure and authorized payment gateways.

Cancellation Policy

a. User-Initiated Cancellation

  • You may cancel your paid subscription at any time.
  • Cancellation will stop future billing (if applicable).
  • Already paid fees are non-refundable, unless otherwise stated in this policy.

b. Auto-Renewal (If Applicable)

  • If your plan includes auto-renewal, you may disable it from your account settings before the renewal date.
  • Failure to cancel before renewal will result in charges for the next billing cycle.

Refund Policy

a. Non-Refundable Payments

The following payments are strictly non-refundable:

  • Subscription or membership fees once the service is activated
  • Used or partially used plans
  • Personal Agent Verification charges
  • Profile promotion or boost services
  • Any discounts or promotional offers
  • Change of mind after purchase
  • Failure to find a suitable match or marriage outcome

The JodiMaker does not guarantee marriage or matchmaking results, and refunds will not be issued based on expectations or outcomes.

b. Refunds in Exceptional Cases

The following payments are strictly non-refundable:

  • Subscription or membership fees once the service is activated
  • Used or partially used plans
  • Personal Agent Verification charges
  • Profile promotion or boost services
  • Any discounts or promotional offers
  • Change of mind after purchase
  • Failure to find a suitable match or marriage outcome

The JodiMaker does not guarantee marriage or matchmaking results, and refunds will not be issued based on expectations or outcomes.

c. Refund Request Process

To request a refund (if eligible):

  1. Email us at help@thejodimaker.com
  2. Mention:

    – Registered email/phone number
    – Payment transaction ID
    – Date of payment
    – Reason for refund request

  3. Requests must be submitted within 7 days of the transaction date.

d. Refund Processing Time

  • Approved refunds will be processed within 7–14 business days
  • Refunds will be credited to the original payment method
  • Processing time may vary depending on the payment provider or bank

Chargebacks & Disputes

  • Users are encouraged to contact The JodiMaker before initiating chargebacks.
  • Unauthorized chargebacks may result in account suspension or termination.

Plan Changes & Downgrades

  • Plan upgrades may be allowed by paying the price difference.
  • Downgrades or switching plans do not qualify for refunds.

Service Modifications

The JodiMaker reserves the right to:

  • Modify, suspend, or discontinue any service
  • Change pricing, features, or plans without prior notice

Such changes do not entitle users to refunds.

Legal Compliance

This policy is drafted in compliance with applicable Indian consumer protection laws and digital service regulations.

Policy Updates

We may update this Refund & Cancellation Policy from time to time.
Updated versions will be posted with a revised “Last Updated” date.

Contact Information

For any privacy-related questions or complaints, contact us at:
📧 help@thejodimaker.com
📞 +91 72248 32131

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